

Honestly? I live in a small town, and face to face isn’t much better. People are incredibly bigoted, and might be polite to your face but incredibly judgemental and small minded, especially to anyone perceived as different. Empathy is a skill that needs to be practised, like meditation. And many people lack it both online and off.
I do concede that there has been a trend towards xenophobia that has been exacerbated by filter bubbles and even more by algorithms. But the balance is that people who once had no choice but to suffer ostracism and extreme isolation have been able find community online and have improved mental health and outcomes in many ways.
I certainly found this myself in the early days of the internet before the iron fist of corporatism grabbed this fledgling space, determined to extract value from it, and creating the nightmares of isolation and hate that are now Farcebork and its ilk. Fedi has been a welcome return to smaller communities that have to do the necessary work of self management, which reduces the hate and isolation that is promoted by antisocial media, even if it doesn’t stop it altogether.
My point is, the internet isn’t worse. Humans can be good or bad, but certain environments make them behave in worse ways, and these environments can exist both online and off.